Customer Service Careers

You might enjoy a career in customer service if you:

• Like working with people.
• Have superior communication, listening, and time-management skills.
• Have excellent computer skills.
• Enjoy having a variety of work responsibilities.

Main responsibilities

• Responding to customer billing questions
• Answering the phone
• Assisting with power outage restorations
• Understanding electrical heating and cooling options and explaining them to customers
• Completing computerized forms

Educational requirements

For most customer service positions, an associate degree is desirable. Some positions may require a bachelor's degree. Internships and prior experience in business or retail environments are desirable.

Recommended high school classes

• General business operations
• English
• Accounting
• Interpersonal communications
• Computer applications

Benefits

• Paid vacation
• Health insurance
• Life insurance
• Educational reimbursement
• Retirement benefits

Salary

According to national labor statistics, annual salaries for customer service personnel in the energy industry are above average compared with jobs requiring similar education and skills.