Payments apply to your account immediately. We encourage you to schedule your electronic payment no later than 6 p.m. Central Time on your due date to ensure it's applied to your account prior to your next billing.
Yes. We’ll notify you via email when your statement is ready. You may also choose to receive this and other payment-related notifications by text message.
The choice is up to you! You can choose to keep your paper bill or enroll in paperless billing. Paperless billing reduces our costs and helps keep our rates low.
Bills are available under View/Pay Bill in our My Account portal and are linked on the Manage Accountspage. You’ll have up to 24 months of billing history available anytime to download or print your bills as needed.
You have the option of editing or cancelling future-dated payments by logging in. A payment scheduled for the day it's created will post in real time to your account and can't be canceled as it's already begun to process through the banking system.
Log in to our My Account portal and click the View/Pay Bill link in the upper right-hand corner. Select Manage Wallet. Add your new payment method and save those changes.
If you remove or update a wallet that's associated with a scheduled payment and the payment is cancelled, you’ll need to proactively schedule your payment again.
Electronic payment options are available 24 hours a day. Please note, we won’t generate billing statements or process payments on Saturdays, Sundays, or holidays when we’re closed.
A payment made over the weekend will reflect as received on your account the next business day.
We encourage you to sign up for rejected payment messages by following the Manage alerts or Communication preferences links. Then if a payment is rejected by your bank or funding source company, we'll notify you by email or text message. We may charge a fee to your account. Frequent returned bank payments could result in limitation of your payment options.
We base automatic payments on the balance due when your payment processes. If there's a credit balance on your account at billing, we won’t schedule an automatic payment. If we apply a credit after billing, your automatic payment will process for the account balance.
Yes. You may have an unlimited number of accounts associated with a single My Account registration. You may tie each account to a different funding source, or you can pay all accounts from a common account. You’re also able to create account groups to help organize and manage your accounts.
If loss of computer or smartphone access is long term, you may unenroll from electronic bill pay by deleting your registration using the link in your profile. Doing this will cancel all scheduled payments and remove your banking information from your enrollment. We'll send you a paper statement, and you may pay through one of our other payment methods.
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