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Manage Service

To manage your account or start, transfer, or stop service, please begin below.

New customers

I need to establish service.

Existing customers

I already have service and need to make updates. 

Business services

I need to manage my business account or access PowerProfiler.

New construction

I need to move a building or request service at a new commercial or residential site.

Have questions? Our Customer Service team is available to help Monday through Friday from 8 a.m. to 5 p.m. You can reach us at 800-257-4044 or 218-739-8877

Service area map

Use the map below to view our service area (click on the >> button in the upper left-hand corner to view legend).

Open map in new tab

Moving a building?  

If you’re moving a building in our service area, please let us know at least five days in advance. 

Request building move

Service FAQ's

If the mailing address shown on your bill is incorrect, please log in to our My Account portal above and use the Submit Service Request option to provide corrected information.

If you're a new customer or previous customer with a good credit history with us, you don't have to pay a security deposit. A good credit history includes: 

  • Fewer than three disconnection notices. 

  • No service disconnections for unpaid bills within the last 12 months. 

  • If you request new service but owe us money on a previous balance, you'll need to pay that balance. And we may require you to pay a deposit before you can get service. If we do require a deposit, we'll base it on two months of your average bills. 

Yes, your deposit earns interest. Below are the interest rates for each state we serve. 

  • Minnesota: 5.30% (based on the average yield of one-year United States Treasury securities adjusted for constant maturity for the last full week in November). 

  • North Dakota: 2.20% (determined by the rate paid by the Bank of North Dakota on a six-month certificate of deposit as of the first business day of each year). 

  • South Dakota: 7.00% (per South Dakota rule). 

To submit your monthly meter reading, please log in to our My Account portal above and use the Customer Self Service form under Profile or click the Submit Meter Reading icon from the landing page.