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Billing Resources

Need help paying?

Let's work together to make a plan

If you're not able to pay your electric bill, please call us at 800-257-4044 as soon as you can to discuss possible payment arrangements.

You may also register for our My Account portal (just click Log in above) and use either our self-service payment extension or our arrangement option, found in the View/Pay Bill area. Either of these options allow you to extend your payment beyond your due date.

In addition, you may want to consider our Even Monthly Payment (EMP) plan, which averages your energy use over the year so you pay the same amount each month—making budgeting easier.

Energy assistance programs

We encourage you to also reach out to your local energy assistance agency or Community Action Council to ask about their programs if you expect to have financial challenges for the foreseeable future.

Uplift program

Minnesota residential customers receiving Energy Assistance are eligible for a credit on their electric bills through our new Uplift program. 

To apply, you’ll first need to complete an energy assistance application with your local energy assistance provider. Once approved for energy assistance, complete and submit the Uplift program application online, or fill out the PDF Uplift application and submit by email to [email protected] or mail it to:

Otter Tail Power Company
Attention: Customer Care
PO Box 496
Fergus Falls, MN 56538

Program enrollment is limited and offered on a first-come, first-served basis. To remain enrolled in our Uplift program, you must reapply for energy assistance every season and continue to make monthly payments on your electric bills.

We're always here to help. Contact us if you have additional questions about bill payment options or your electric service.

Energy bill higher than usual?

Higher energy bills can sometimes seem to come out of nowhere. But there's often a good explanation.

Each month we calculate the total cost of the fuel and purchased energy needed to give you dependable service. We take that cost and compare it with our base cost of energy. Then we use that information to determine our rate. Visit our pricing page to learn more.

What does that mean for you?

  • If the calculated amount is lower than what's already included in the base cost of energy, you receive a credit. It will show up on your bill as the cost-of-energy adjustment.
  • If the amount is higher, you'll see a charge. 

The biggest factor in your energy bill is heating or cooling. Unusually high or low temperatures may substantially increase energy use. Reduce the effects of extreme weather by:

  • Caulking around windows and doors.
  • Adding insulation.
  • Replacing leaky or inefficient windows.
  • Getting your furnace or air conditioner checked by a professional—and replaced if necessary.

Entertaining weekend guests, staying home with a sick child, hosting family for the holidays—all of these situations can lead to increased energy bills. More people mean more energy use for showers, laundry, cooking, lighting, and operating heating or air-conditioning systems.

And being away from home for a week or two may not reduce your energy bill as much as you might hope. That's because your heating or cooling system still must operate, your freezer still must defrost, and your water heater still may be running.

Today's appliances are much more efficient so replacing an old appliance almost always results in less energy use. However, if your new appliance has more convenience features, options, or a larger capacity, it may use more energy. Of course, adding an appliance, no matter how efficient, always adds to energy costs.

Find out how much energy appliances use with our appliance energy use charts.   

Don't be surprised if your energy costs vary quite a bit from those of a friend or neighbor. Even if your homes are similar, it doesn't mean your energy use is too. The number of people in your home, the types of appliances, the efficiency of your heating system—all of these things make a big impact on your bills.

Even the smallest changes to your energy habits can lead to big cost savings. Try these simple steps:

  • Use only the lighting needed for a task. Turn off lights in rooms that aren't being used.
  • Turn off appliances, including computers, when not in use.
  • Don't overheat or overcool your home. And set back the thermostat at night or when you're away. Setting your thermostat 1 degree higher for cooling or 1 degree lower for heating will save you 3% for that 24-hour period. Maintain those settings and you'll save 3% all season.
  • Leave windows closed during cool summer nights. Cool night air is loaded with humidity. It costs less to have the air conditioner maintain your desired temperature than to have it remove that humidity the next day.
  • Take showers rather than baths.
  • Wash full loads of clothes and dishes.

We work hard to make sure your energy bill is accurate. If you think your bill is incorrect, we want to make things right—that's why we have a Customer Service Guarantee.

First, we'll correct your bill as quickly as possible. Next, we'll automatically credit your account up to $25. Please note that this credit does not apply to estimated or prorated bills, or to self-read meters.